Refund policy
Refund & Return Policy — English (UK)
Refund & Return Policy — ApexFit
Last updated: May 2026
ApexFit values customer satisfaction and complies with applicable consumer protection and e-commerce regulations for businesses operating in the United Kingdom and internationally.
By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.
1. Return Eligibility
Customers have the right to request a return within 30 calendar days after receiving the item.
To qualify for a return, the product must:
- Be unused and in the same condition received;
- Be in its original packaging;
- Include original tags, accessories, and manuals where applicable;
- Be accompanied by proof of purchase or order confirmation.
2. How to Request a Return
To start a return request, please contact us at:
Please include:
- Full name;
- Order number;
- Reason for the return;
- Photos of the item if damaged or incorrect.
Once approved, we will provide full return instructions.
⚠️ Important:
Items returned without prior authorization may be refused.
3. Return Address
ApexFit operates exclusively as an online e-commerce business and does not maintain a physical retail location or customer service premises open to the public.
If a return is approved, the appropriate return logistics address will be provided individually during the support process.
4. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon arrival.
If you receive:
- A defective item;
- A damaged product;
- The wrong item;
- Missing products;
please contact us immediately at:
We will review the issue and provide an appropriate solution, which may include:
- Refund;
- Replacement shipment;
- Exchange;
- Store credit.
5. Non-Returnable Items
Certain products are non-returnable, including:
- Personalised or custom-made products;
- Personal care and hygiene products;
- Digital products after download or access;
- Gift cards;
- Sale or clearance items;
- Perishable goods;
- Consumable products.
If you are unsure whether a product is eligible for return, please contact us before purchasing.
6. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend:
- Returning the original product;
- Placing a new order separately after the return is approved.
7. UK & European Union Cooling-Off Period
For orders delivered to the United Kingdom or European Union countries, customers are entitled to cancel or return their order within 14 calendar days of receiving the goods, in accordance with applicable consumer protection laws.
To qualify:
- The item must remain unused;
- In original packaging;
- With all tags and accessories included;
- Accompanied by proof of purchase.
8. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method;
- Processing times may vary depending on the payment provider or bank;
- Approved refunds are typically processed within 10 business days.
⚠️ Financial institutions may require additional time for funds to appear in your account.
If more than 15 business days have passed since approval, please contact:
9. Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, return shipping costs may be covered by ApexFit.
- For returns based on personal preference or change of mind, shipping costs may be the customer’s responsibility.
10. Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, standard return procedures outlined in this policy will apply.
11. Contact Information
For any questions regarding this policy, contact: