Shipping policy
Shipping Policy — English (UK)
Shipping Policy — ApexFit
Last updated: May 2026
ApexFit works with international logistics partners and follows standard e-commerce shipping practices applicable to the United Kingdom.
Our goal is to provide secure, trackable, and efficient delivery services for all customers.
1. Order Processing Time
All orders require processing before dispatch.
Estimated processing time:
- 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping Methods
Standard Shipping
Estimated delivery time:
📦 5–8 business days
Express Shipping
Estimated delivery time:
⚡ 3–5 business days
3. Important Delivery Information
Delivery estimates may vary due to:
- Customs clearance procedures;
- Seasonal demand;
- Weather conditions;
- Industrial action or strikes;
- Carrier-related delays;
- Circumstances beyond our control.
ApexFit does not guarantee exact delivery dates.
4. Order Tracking
Once your order has been dispatched, a tracking number will be sent via email.
Tracking updates may take up to 72 business hours to appear within the carrier’s system.
5. Customs Duties, VAT & Import Fees
Depending on the destination country, customs duties, VAT, import taxes, or local handling fees may apply.
These charges are the customer’s responsibility unless otherwise stated at checkout.
6. Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
ApexFit is not responsible for:
- Incorrect addresses;
- Incomplete shipping information;
- Orders delivered to the address provided by the customer.
If a parcel is returned due to incorrect address information, additional shipping fees may apply.
7. Lost or Delayed Parcels
If your parcel appears significantly delayed or lost, please contact:
We will assist in opening an investigation with the shipping carrier.
8. Damaged Deliveries
If your order arrives damaged:
- Take clear photos of the packaging and product;
- Contact us within 48 hours of delivery.
9. Online-Only Business Operation
ApexFit operates exclusively as an online e-commerce business and does not maintain a public physical retail location.
All customer support is handled digitally.